Ask the Storage Experts: How to Choose the Right Moving Company

February 2, 2021
Photo of the free moving truck parked in front of a Modern Storage facility in Little Rock. Let our experts explain how to prepare for your moving day by helping you choose the right moving company!

When you are moving, you have two options: do it yourself or pay someone else to do it.

If moving yourself is best for you, reserve our free moving truck! If you need the help of a moving company, we have some tips to help you choose the right one.

It all starts with doing some research and asking important questions...

What to Ask a Moving Company

You might be in a hurry to choose a moving company, but you need to exercise caution. The safety of all your belongings is at stake!

Give yourself at least an hour to research movers near you on sites like Google, Angie’s List, and Yelp. Then, contact your three favorites to get some quotes.

Once you see what they have to offer, you can ask yourself if they meet your qualifications.

#1: Do They Have Great Reviews?

You want to feel like you can trust the movers you choose, and reading their reviews is the best way to gauge how they treat their customers.

For the moving companies you are considering, do you know how many reviews they have and what their average rating is? Any rating lower than a 4 should set off alarm bells in your head!

It’s fine if the company doesn’t have a perfect five-star rating. No company could please 100% of its customers. But they must have a good, honest response to any kind of negative feedback.

You should also look out for mentions of discounts, deals, and any added services in their customer reviews. This way, you can make sure you’re offered the same benefits when negotiating your moving costs.

#2: Do They Offer a Pre-Move Walkthrough?

The best moving companies will usually offer an in-person meeting to give you an accurate estimation of their services and prepare you for your moving day. They will send the moving manager or the team lead to conduct a walkthrough of your home and get a good evaluation of your needs.

It’s possible this may no longer be the case due to COVID-19 concerns. In that case, make sure your movers offer another form of consultation—like a virtual meeting or email questionnaire—in exchange for a face-to-face walkthrough.

This may sound excessive, but it’s best for both parties if you set expectations ahead of time and feel capable of meeting those expectations.

#3: Do They Prioritize Organization?

If the movers you meet with seem chaotic and unorganized, your move will be chaotic and unorganized. Choose someone that puts you at ease, knows their business well, and handles your relationship with care, especially if they are charging you by the hour!

So, how can you tell a moving company is organized? It’s all about communication.

  • Do they seem confident in what they can offer you and when they can offer it?
  • Does their website include a clear summary of their services? Is it easy to navigate?
  • Once you choose them and pay for your move, do they send you an email receipt and confirm the details of your move?
  • Do they give you clear instructions on what to expect on your moving day?
  • Do they give you a direct point of contact to communicate with regarding your move?
  • Is that point of contact easy to reach and quick to respond?

In the end, being organized will save both you and the moving company time and money.

Moving Tips

Once you choose a moving company, it’s time to start packing and planning for the big day. To make your move as seamless as possible, you should be prepared for anything that might be thrown your way!


Pre-packing is a smart move to make before the movers arrive to get your things. Unless you paid for a packing service (more common if you are relocating across the country), movers will not move anything unless it is fully packed up and ready.

Whether you’re paying a flat rate or paying by the hour, it’s important to have your stuff packed up and organized before the movers arrive:

  • Don’t set yourself up for last-minute scrambling. Try packing up a few boxes a day leading up to your move.
  • Color-code your boxes with tape or markers, so alike items can be packed into the moving truck together and delivered to their new home correctly. (For example, all the kitchen items can be marked blue, moved together, and delivered into your new kitchen together.)
  • Label your items clearly, especially if they are fragile.

Once your movers arrive, we have a few more tips to make the day go smoothly:

Bonus Tip: If you are downsizing, remodeling, or storing away anything extra, send your movers to Modern Storage® first. Our ultra-modern facilities feature wide driveways and drive-up access storage units that make unloading your items easy.

Don’t forget we offer a free moving truck for new storage customers. If you don’t end up hiring a moving company, you can use our 15-foot box truck to get moved in!

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