How to Pay Your Storage Unit Bill

November 2, 2018
how to pay your bill at Modern Storage

easy payment options make self-storage simple

At Modern Storage, we're trying to make self-storage more modern by taking the pain out of the entire experience. From renting your unit to paying your bill, you can do everything online!

But, if that’s not easy enough for you, there are several other ways you can pay your bill, check your account status, and more.

Ways to Pay Your Bill

You have four easy ways to pay your bill:  in store, online, over the phone, or at our 24-hour kiosk (West Little Rock location only).

In-Store Payments

To pay your bill at any Modern Storage location, you can stop by anytime Monday through Saturday from 8:00 am to 6:00 pm. At our West Little Rock location, you can even come by on Sunday from 1:00 pm to 5:00 pm.

Online Payments

To pay your bill online any time, any day, just tap the Make a Payment button right here on our website. That will take you to a list of our self-storage locations.

There, tap the “Pay Here” button next to your storage facility’s location, and log into your account. You must know your account number and unit number, so have your storage unit paperwork handy.

Phone Payments

To pay your bill over the phone, you can call your Modern Storage facility anytime it’s open. Someone should always be on the other end to take your call. But, if we miss you, just leave us a message and we can call you back.

Kiosk Payments

Outside our West Little Rock location, there is a 24-hour service kiosk. Follow the instructions on the screen to log into your account and pay your bill.

Payment Methods

When you need to pay your bill, you can also choose your payment method. We can accept:

  • Credit or debit card
  • Personal check or cashier’s check
  • Money order
  • Automatic payments through your checking account

Credit and debit cards can be use in store, online, or over the phone.

When it comes to auto-payments, you can set them up through the staff at your storage location’s office or online. If using your checking account, you will need to supply your account number and routing number. This is the best way to pay your bill because you will not have to stress about missing a payment!

Please note, if you would like to pay your bill with a check, you must either bring it into the office at your storage facility or send it to the facility in the mail. When you send it in the mail, it must be sent out on or before the first day of each month, so your account does not accumulate any late fees.

Late Fees

Late fees occur after the first day of the month when all customers' rent is due. Starting on the 2nd day of the month, a $1 late fee is added until your balance is paid in full. A $5 late fee will be charged if rent is not paid by the 5th day of the month. An additional $10 late fee will be charged if rent is not paid by the 10th day of the month. Then, another $15 fee will be charged if rent is not paid by the 15th day of the month.

In total, you will accrue a $30 late fee if rent is not paid by the 15th day of the month. Until it is paid in full, you will be locked out of the storage facility.

Have any questions about how to pay your bill? Contact us for help from a member of our friendly staff.

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