Self Storage FAQ

Modern Storage®



What are your office hours?
Our store hours are as follows:
  • Monday – Saturday: 8:30 AM to 5:30 PM
  • Sunday: 1:00 PM to 6:00 PM (Hours may vary by location)
Our managers are on-site during office hours to help with rentals, payments, and any questions you have.


Need to store a large amount of items?
We make it simple. Call one of our local storage experts, and we’ll help you choose the right size unit, no guesswork.
Plus, new customers can use our free move-in truck to make loading a breeze. (Truck availability varies by location.)
Whether you’re storing furniture, business inventory, or seasonal gear, we’ll help you find space that fits.

Is your facility secure?
Yes, security is one of our top priorities. Every facility includes:
  • Fully fenced and gated access
  • 24/7 video surveillance
  • Bright lighting throughout the property
  • Personalized gate access codes for every customer
At select locations, you can even use a secure mobile app for keyless gate entry.

Is Insurance Required?

Yes. All tenants are required to have insurance coverage for their stored items. If you don’t already have coverage through your renter’s or homeowner’s policy, we can help you add a policy at move-in to ensure your belongings are protected.

How Do I Cancel My Unit?

Simply let your facility know before your next billing cycle, no long-term contracts or cancellation fees. You can cancel online or in person. We’ll make sure your move-out is quick and hassle-free.

Still Have Questions?

Our team is always happy to help. Find your nearest location or contact us at modernstorage.com for details, reservations, or assistance with your account.


Do you sell boxes and supplies? Yes! Stop by the office for everything you need boxes, tape, bubble wrap, packing paper, and heavy-duty locks. No need to make another store run before your move.

Do you provide vehicle storage options? Yes. We offer uncovered and covered parking for vehicles at select facilities, plus dedicated RV and boat storage for larger vehicles. Our lots are well-lit, secure, and easy to access. Call your nearest location for availability and pricing.

Do you offer climate-controlled storage units? Yes and they’re a customer favorite. Our climate-controlled units maintain a steady environment to protect against Arkansas humidity, heat, and cold. Perfect for:
  • Electronics and appliances
  • Furniture and fabrics
  • Photos, books, and documents
  • Collectibles and artwork
It’s the best way to keep your belongings in great condition, year-round.

Do you offer amenities for commercial customers? Yes, we do. We’ve built our facilities with business storage in mind. Many locations include:
  • A professional business center
  • Conference room
  • Package delivery acceptance
  • Wifi
  • Complimentary Starbucks coffee bar for when you’re on the go
We make business storage feel like part of your daily routine not a chore.

What's the best way to pay my bills? Our online bill payment system makes it quick and easy. Log in anytime to pay, set up autopay, or manage your account. Prefer in-person payments? Stop by during office hours our team will take care of it.

Will My Rate Go Up After Move-In?

We don’t lure customers in with low intro rates only to double them later transparency and fairness are part of our promise. If any rate small adjustments occur, customers receive clear advance notice as outlined in their rental agreement.

Do You Charge Hidden Fees?

Nope. What you see is what you pay. We don’t add hidden admin fees, mystery charges, or surprise costs. Every rate and fee is clearly listed when you rent your unit.