Terms & Conditions

By using this website you agree to these terms. If you do not agree, please do not use the site.

These terms apply to the website only. Renting a storage unit is governed by the rental agreement you sign at move-in.

[DEFINED ENTITIES — counsel to specify the brand owner, the management entity, each facility-owning entity, and their affiliates, officers, employees, and agents]

Nothing on this website should be read as a statement that a single entity owns or operates every Modern Storage® location.

The executed rental agreement between you and the facility governs your storage relationship — including rent, fees, access, insurance requirements, lien rights, default, and termination.

This website is informational and promotional. Where anything on this site conflicts with your rental agreement, the rental agreement controls. Where anything on this site conflicts with information confirmed directly by facility staff, the confirmed facility information controls.

Intended effect: the website is offered on an "as is" and "as available" basis, to the fullest extent the law allows, with no guarantee that it is error-free, uninterrupted, accurate, current, secure, or continuously available.

This section will limit the categories of damages recoverable in connection with the website. It is not yet drafted.

Intended effect: a stated maximum aggregate liability for website-related claims.

AMOUNT TO BE SET BY COUNSEL. No figure has been proposed here, deliberately — a placeholder number could be mistaken for an agreed cap.

To be finalised by counsel.

To be finalised by counsel.

To be decided by counsel.

Not included in this draft. Counsel to decide whether either waiver is appropriate.

To be drafted by counsel.

Prices shown on this website are starting points and vary by location, unit size, availability, current promotions, and season.

• Pricing varies by location and is subject to change.
• Promotions may change or end at any time and may carry their own conditions.
• Availability changes continuously; a size shown online may be unavailable by the time you reserve.
• Taxes, administrative fees, insurance or protection-plan requirements, late fees, and other charges may apply and are disclosed in the rental agreement.

Live rates and current availability for a specific facility appear on that location’s reservation page. Those, and the rental agreement, control over any figure shown elsewhere on this site.

Unit dimensions, square footage, and capacity examples shown on this website — including the size guide and any size-finder tool — are approximate and provided for planning only.

• Actual dimensions vary by facility and by individual unit, and may differ from the nominal size.
• Capacity examples ("fits a one-bedroom apartment") are illustrative, not a guarantee that your belongings will fit.
• Ceiling height, door width, column placement, and access route are not reflected in a nominal size.
• You are responsible for selecting a unit appropriate for what you intend to store.

If you are unsure, contact the facility before renting. Staff can confirm the actual dimensions of a specific unit.

Climate-controlled units are designed to provide a more stable environment than an unconditioned space.

• We do not guarantee any specific temperature or humidity range at any given time.
• We do not guarantee that climate control will prevent damage, including damage from moisture, mould, mildew, pests, temperature variation, or equipment failure.
• Systems may be interrupted by maintenance, power loss, or conditions outside our control.

Insurance or a protection plan may be required under your rental agreement and is the appropriate remedy for loss or damage to stored property.

Facility features described on this site — gated access, personal keypad codes, video surveillance, perimeter fencing, exterior lighting, and unit-door lock hardware — are amenities, not guarantees.

• No security measure prevents theft, vandalism, burglary, loss, injury, or unauthorised access.
• Cameras may not cover every area, may not record continuously, and footage retention varies by facility.
• Access systems, gates, lighting, and cameras may be out of service for maintenance or due to equipment failure or power loss.
• Lock hardware varies by facility. Confirm with the facility which lock type fits your unit door before purchasing one.
• Facility staff do not monitor units and are not responsible for the security of your stored property.

You are responsible for securing your unit and for insuring your stored property.

This website offers a chat assistant that answers common questions from a maintained list of responses.

• Responses may be incomplete, out of date, or wrong.
• Pricing, availability, hours, access times, policies, and facility details given in chat should be independently confirmed with the facility before you rely on them.
• Chat is not a substitute for the rental agreement and does not modify it.
• Where a chat response conflicts with your rental agreement or with information confirmed by facility staff, the rental agreement and the confirmed information control.

Information you enter into chat — including your name, email address, and phone number — is handled as described in the Privacy Policy.

This website depends on third-party services we do not control. Their availability, accuracy, and handling of information are governed by their own terms and policies.

Named vendors and the categories of information each receives are listed in the Privacy Policy and the Cookies & Tracking disclosure.

Links to third-party sites are provided for convenience. We do not endorse and are not responsible for their content, products, or practices.

Blog posts, guides, videos, podcast episodes, storage tips, packing and moving advice, size recommendations, checklists, and similar educational material are general information only.

• They are not professional, legal, insurance, financial, or safety advice.
• They may not reflect current pricing, policies, availability, or conditions at any particular facility.
• They are not tailored to your circumstances, your property, or your facility.

Confirm anything you intend to act on with the facility.

Modern Storage® is a registered trademark. The website and its contents — including the Modern Storage® name, logos, and brand marks, page copy, photography, video, podcast content, graphics, illustrations, layout, design, and underlying software — are owned by Modern Storage® or its licensors and are protected by intellectual property laws.

You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the site without prior written permission.

Unauthorised use of the Modern Storage® name, logo, or marks — including in advertising, listings, domain names, or search advertising — is prohibited.

You agree not to:

• Scrape, crawl, harvest, or bulk-download content except as permitted by our robots.txt.
• Attempt to gain unauthorised access to any part of the site, its servers, databases, or connected systems.
• Introduce malware, viruses, or any other harmful code.
• Conduct credential-stuffing, brute-force, or other automated attacks against any login or form.
• Reverse engineer, decompile, or attempt to derive source code from the site or its software.
• Impersonate any person or entity, or misrepresent your affiliation with anyone.
• Submit fraudulent applications, reservations, reviews, or enquiries.
• Use automated tools to submit forms, generate traffic, or abuse any feature.
• Interfere with, disrupt, or place unreasonable load on the site or its infrastructure.
• Use the site or its content for commercial purposes without written permission.
• Use the site in violation of any applicable law.

This applies to anything you send through the site — contact and business enquiries, reservation and rental information, job applications and uploaded résumés, chat messages, reviews, and any other content.

• You confirm the information you provide is accurate and that you are entitled to provide it.
• Do not submit anyone else’s personal information without their permission.
• Do not submit sensitive information we have not asked for — including government identification numbers, financial account details, or health information.
• We may retain, review, and act on submissions as described in the Privacy Policy and the Data Retention & Deletion policy.
• We may remove or decline any submission at our discretion.

How submissions are handled, who receives them, and how long they are kept is set out in the Privacy Policy.

We may update these terms. The effective date and last-updated date at the top of this page show when the current version took effect and when it was last revised.

Continued use of the website after a change takes effect means you accept the updated terms. Material changes will be reflected in a new effective date.

If any provision of these terms is held unenforceable, that provision is limited or removed to the minimum extent necessary and the remaining provisions stay in full force.

A failure or delay in enforcing any provision is not a waiver of that provision or of any other, and does not limit the right to enforce it later.

Intended effect: these terms are the complete agreement regarding use of the website, and do not replace, modify, or limit the rental agreement or any other signed contract between you and a Modern Storage® entity.

Intended effect: the limitation of liability, liability cap, indemnification, intellectual property, dispute resolution, governing law, and venue sections survive any termination of your use of the website.

Questions about these terms can be sent to info@modernstorage.com or through the contact page.