Privacy Policy

This policy covers information collected through this website.

It does not cover information collected in person at a facility, on paper, over the phone, or under your rental agreement, and it does not cover the separate privacy practices of the rental and payment platforms linked from this site. Those platforms publish their own policies.

We collect only what a given feature needs. Not every visitor provides any of this — most of it is submitted deliberately through a form.

We do not ask for government identification numbers, financial account details, or health information through this website. Please do not send them to us through a form or chat.

• To answer enquiries and provide the information or resource you asked for.
• To evaluate job applications, contact applicants, and manage hiring.
• To operate, secure, and improve the website, including diagnosing errors and preventing abuse.
• To measure how the site is used and how effectively our advertising performs.
• To send you information you requested, and — where you have agreed — marketing communications.
• To meet legal, tax, accounting, insurance, and recordkeeping obligations, and to establish, exercise, or defend legal claims.

We do not sell personal information. We do use advertising and analytics services that may treat certain activity as "sharing" or "targeted advertising" under some state laws — see the Cookies & Tracking disclosure.

Applicant information is treated more carefully than general website enquiries, and it is worth being specific about how.

• Applications and résumés are used to evaluate you for employment and to contact you about the role or future openings.
• They are visible only to Modern Storage® staff who hold the specific permission to view applications. Managing job postings and viewing applicants are separate permissions — someone who can post a job cannot necessarily see applicants.
• Uploaded résumés are stored in a private location. They are not published, are not accessible by public link, and are never attached to outbound email. Staff open them through short-lived links that expire minutes after being generated.
• Résumé files are stored under randomised names, so a file name never exposes an applicant’s identity.
• We do not ask for your current or previous salary — only the range you are looking for.
• Applications are not shared with third parties for their own marketing.

How long applicant information is kept, and how to ask for it to be deleted, is set out in the Data Retention & Deletion policy.

We share personal information with service providers who process it on our behalf, and only for the purposes described above.

We may also disclose information where required by law or legal process; to protect the rights, property, or safety of Modern Storage®, our customers, or others; to investigate fraud, abuse, or security incidents; to our professional advisers and insurers; and in connection with a sale, merger, financing, or reorganisation of all or part of the business.

This website uses cookies and similar technologies for analytics, advertising measurement, and remarketing. Which technologies run, what they do, and how to limit them is set out in full in the Cookies & Tracking disclosure.

We keep personal information for as long as it is needed for the purpose it was collected, and then for any additional period required for legal, tax, accounting, insurance, or dispute-resolution reasons.

Retention periods by category, and the reasons information may be kept after a deletion request, are set out in the Data Retention & Deletion policy.

Regardless of what the law requires, you can ask us to access, correct, or delete information you submitted through this website. Write to info@modernstorage.com.

We will verify that a request comes from you, or from someone authorised to act for you, before acting on it — the verification steps are described in the Data Retention & Deletion policy. We will tell you if any of the information cannot be deleted and why.

This website is intended for adults. It is not directed to children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information through this site, write to info@modernstorage.com and we will delete it.

We take reasonable measures to protect information submitted through this website.

• Traffic to this site is encrypted in transit.
• Form submissions and uploaded files are stored in access-controlled systems, not in publicly readable locations.
• Staff access is permission-based, so seeing applicant information requires a specific grant rather than general admin access.
• Résumés are reachable only through short-lived links that expire minutes after being generated.
• Administrative areas of the site require authentication.

No website or storage system is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

We may update this policy. The effective and last-updated dates at the top of this page show the current version. Material changes will be reflected in a new effective date.

Privacy questions and requests: info@modernstorage.com, or use the contact page. Please say what you are asking for so we can route it correctly.