Legal
SMS & Communications
What we do with a phone number you give us, the difference between a message about your enquiry and a marketing message, and how to stop either.
- Effective date
- Not yet in effect
- Last updated
- August 17, 2026
Draft — not yet in effect
This document has not been reviewed or approved by Modern Storage® counsel. Sections marked Attorney review required are placeholders describing what belongs there — they are not terms, and nothing on this page should be relied upon as a statement of Modern Storage®’s legal position. Your executed rental agreement governs your storage relationship.
01Status of this page
Attorney review required
BUSINESS INPUT REQUIRED BEFORE COUNSEL REVIEW. Confirm first whether Modern Storage® sends any automated or marketing SMS, through which platform, and from which numbers. If it does, counsel must draft TCPA-compliant consent language, the consent must be captured at the point of collection with an unchecked opt-in rather than inferred from this page, and consent records must be retained. If it does not, this page should say so plainly and the opt-in language below should not ship.
This page is a draft. It describes how phone numbers submitted through this website are intended to be used. It is not a consent agreement, and submitting a form on this site is not agreement to receive marketing texts.
02Where we ask for a phone number
This website asks for a phone number in four places, all optional except where noted:
- Business and contact enquiries — so we can call you back about your enquiry.
- Job applications — so we can contact you about your application.
- Website chat — if you ask us to follow up.
- Guide and checklist requests — where you ask to be contacted.
Reservations and rentals are completed on the rental platform, which collects contact details under its own terms.
03Two different kinds of message
The distinction matters, because they carry different rules and different opt-outs.
| Type | Examples | Basis |
|---|---|---|
| Service and transactional | Replying to your enquiry, contacting you about a job application, confirming a reservation, account and payment notices, facility access or emergency notices | Sent because you contacted us or because you are a customer |
| Marketing and promotional | Special offers, promotions, new location announcements, re-engagement messages | Sent only with your prior express consent |
Giving us a phone number so we can answer your enquiry is not consent to marketing messages.
04Consent
Attorney review required
Counsel to draft the operative consent language once the business confirms what is actually sent. Required elements typically include: identity of the sender, the type and frequency of messages, that consent is not a condition of purchase, that message and data rates apply, opt-out instructions, and a link to this page and the Privacy Policy — all presented at the point of collection, adjacent to the field, with an unchecked box.
To be drafted by counsel.
Consent must be captured beside the phone-number field on the form itself. It cannot be established by this page alone, and it cannot be established by a privacy policy.
05How to stop messages
- Reply STOP to any text message to stop further texts from that number.
- Reply HELP to any text message for assistance.
- Email info@modernstorage.com and ask to be removed.
- Tell any facility staff member and ask that your preference be recorded.
Opting out of marketing messages does not stop service messages about an active rental — for example a payment or access notice. Those are part of your rental relationship.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
06Records of consent
Where consent to marketing messages is given, we keep a record of when and how it was given, and of any later opt-out. Retention of those records is covered by the Data Retention & Deletion policy.
07Phone calls
Attorney review required
Counsel to address automated dialling, prerecorded or artificial voice messages, and call recording or call tracking if any are used — including any Arkansas call-recording notice requirement.
To be addressed by counsel once the business confirms what calling technology, if any, is in use.
08Contact
Questions about messages from Modern Storage®: info@modernstorage.com.
Questions about this document
Write to info@modernstorage.com or reach us through the contact page.