Data Retention & Deletion

We keep information for as long as it serves the purpose it was collected for, plus any period we are required or reasonably need to keep it for legal, tax, accounting, insurance, or dispute-resolution reasons. Then we delete it.

We do not keep information indefinitely by default, and we do not keep résumés indefinitely without a defined business reason.

Applicant information has its own rules because it is more sensitive than a general enquiry and because employment recordkeeping obligations apply to it.

• Applications are kept for the period set out above and are then deleted, together with any uploaded résumé.
• If you are hired, your application becomes part of your employment record and follows employee-record retention instead.
• Applicants can ask at any time to have their application and résumé removed — subject to the exceptions below.
• Résumés are deleted from file storage, not merely unlinked from the application record.

A résumé uploaded with an application that later fails to save is removed automatically, so a failed submission never leaves an orphaned file behind.

Email info@modernstorage.com with the word "deletion" in the subject line. Tell us:

• The name and email address, or phone number, you used when you contacted us.
• Roughly what you submitted and when — an enquiry, a job application, a chat, a guide request.
• Whether you are asking about everything, or about one submission.

The more precisely you can identify the submission, the more completely we can find it.

The operational steps are:

• We verify the request comes from you, or from someone authorised to act for you. We may ask you to confirm details you previously gave us. We will not ask for a government identification document.
• We check whether any of the information is subject to a legal hold or a retention obligation.
• We delete eligible records from live systems.
• Where a service provider holds a copy on our behalf, we direct them to delete it in line with their own capabilities and contractual obligations.
• We record that the request was received, what was done, and what — if anything — was retained and why.
• We confirm completion to you, and tell you plainly if some information had to be kept.

Some information cannot be deleted on request. We will tell you when this applies rather than implying everything has been erased.

• Where a law, regulation, or recordkeeping obligation requires it to be kept.
• Accounting, tax, and financial records.
• Records relating to a contract, including a rental agreement.
• Records subject to litigation, an investigation, or a legal hold.
• Records needed to detect, investigate, or prevent fraud, abuse, or a security incident.
• Records needed to establish, exercise, or defend a legal claim.
• Records needed to enforce our agreements.

Information retained on one of these grounds is kept only for that purpose, and is deleted once the purpose ends.

Deleting a record from live systems does not immediately remove it from backups. Backups exist so data can be restored after a failure, and they expire on their own schedule.

Information deleted from live systems may persist in a backup until that backup expires. It is not restored to live systems except as part of a genuine recovery, and if a restore does occur we re-apply completed deletions.

Retention and deletion questions: info@modernstorage.com.