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April 23, 2020

COVID-19 Cleaning & Disinfectant Dancing - Modern Storage

Episode Summary

During the COVID-19 pandemic, the Modern Storage® team shares how they kept their self storage facilities clean and disinfected while maintaining a positive attitude. The episode highlights their lighthearted approach to daily sanitization routines, including a bit of dancing to keep spirits up. It is a behind-the-scenes look at how a storage operator stayed committed to safety and community during an uncertain time.

Key Takeaways

1

Self storage facilities require consistent daily cleaning and disinfection protocols, especially during a public health crisis.

2

Maintaining team morale during difficult periods can improve both employee experience and customer confidence.

3

Operators can communicate transparency and care to customers by showing the work that goes into keeping facilities safe.

Episode Notes

During the COVID-19 pandemic, the Modern Storage® team shares a behind-the-scenes look at the daily cleaning and sanitization efforts used to help maintain clean self storage environments for customers and employees. The episode highlights how consistent cleaning procedures, teamwork, and positive energy helped the team continue serving customers during an uncertain period. The episode opens outside Modern Storage® West Little Rock at 601 Autumn Road in Little Rock, Arkansas, where team members begin disinfecting high-touch surfaces around the facility. Staff members wearing gloves and protective gear clean moving trucks, door handles, office surfaces, storage carts, and customer areas throughout the property. As upbeat music plays throughout the walkthrough, the team combines cleaning routines with lighthearted moments to keep morale high while demonstrating the importance of facility cleanliness and customer safety. The episode showcases how operational routines continued daily across the property while employees worked to create a comfortable experience for customers using self storage during the pandemic. Throughout the video, viewers see multiple areas of the facility being sanitized, including climate-controlled hallways, office areas, moving equipment, and common spaces. The episode emphasizes the importance of maintaining clean environments in self storage facilities where customers regularly access units, moving carts, doors, and shared entry points. The walkthrough also highlights the professional appearance of Modern Storage® West Little Rock, including clean hallways, red storage doors, organized retail areas, and well-maintained moving equipment. Team members sanitize frequently touched surfaces while continuing daily operations across the property. The episode demonstrates how self storage facilities adapted operations during COVID-19 by increasing cleaning procedures and focusing on customer confidence. The team explains through action that maintaining clean spaces became an important part of delivering dependable service during the public health crisis. Viewers also see staff cleaning moving trucks and customer-use equipment before and after use. These additional cleaning procedures helped customers feel more comfortable while using moving resources and accessing their storage units. The episode reinforces the importance of teamwork and consistency in facility management. Rather than presenting cleaning as a temporary task, the walkthrough shows how sanitation became part of the daily operational routine across the facility. As the walkthrough continues, the atmosphere remains energetic and positive. The team uses humor and movement throughout the cleaning process to create an encouraging message during a difficult time for many businesses and customers. The video also showcases several amenities and features available at Modern Storage® West Little Rock, including climate-controlled storage units, organized customer areas, moving supplies, wide hallways, and professional facility maintenance standards. The clean appearance of the property remains a major focus throughout the episode. The episode concludes by reinforcing Modern Storage®’s commitment to maintaining clean, organized, and professionally managed storage facilities while continuing to serve customers throughout changing conditions. The walkthrough highlights how visible cleaning practices, consistent maintenance, and positive customer interactions helped create confidence for renters using self storage during the COVID-19 pandemic.

Frequently Asked Questions

Common questions about the topics covered in this episode.

Is it safe to access my storage unit during a pandemic or public health emergency?

Most self storage facilities remained open as essential businesses during COVID-19, with enhanced cleaning protocols in place for high-touch surfaces like keypads, door handles, and restrooms. Reputable operators like Modern Storage® implemented daily disinfecting routines to reduce transmission risk. If you are concerned, you can call your facility ahead of your visit to ask about their current cleaning schedule and any access policies in place.

How often should a self storage facility be cleaned and disinfected?

During COVID-19 and similar health situations, industry best practice moved toward daily disinfecting of all shared contact surfaces, including entry keypads, office counters, elevator buttons, restrooms, and gate controls. Modern Storage® adopted daily cleaning as a non-negotiable operational standard during the pandemic. For ongoing operations outside of a health crisis, high-touch areas should still be cleaned at least daily, with a deeper facility-wide cleaning scheduled weekly.

What surfaces at a storage facility are most important to disinfect?

The highest-risk surfaces at any self storage facility are the ones every customer touches, including gate keypads, door handles, lock hasps, office countertops, restroom fixtures, and any shared carts or dollies. These surfaces can transfer pathogens quickly in a high-traffic environment. Focusing disinfecting efforts on these contact points, as the Modern Storage® team did during COVID-19, is the most efficient way to reduce risk across the property.

How do you keep storage facility staff motivated during stressful operational periods?

Maintaining team morale during prolonged stress, like the demands of pandemic-era operations, requires intentional effort from facility managers and ownership. Simple acts like acknowledging hard work, creating moments of levity, and reinforcing a sense of shared purpose can make a meaningful difference on small teams. Modern Storage® demonstrated this approach by turning a routine disinfecting shift into a moment of fun and community spirit, which also resonated publicly with customers watching from home.

Did self storage facilities stay open during COVID-19 lockdowns?

Yes, self storage facilities were widely classified as essential businesses during COVID-19 lockdowns across the United States, allowing them to remain open while many other retail and commercial properties closed. This designation recognized that both residential and business customers rely on access to stored belongings for daily needs, moving, and business continuity. Operators who stayed open were expected to implement and maintain sanitation protocols to protect customers and staff throughout the pandemic.

Topics covered:Facility Management

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