MODERN STORAGE®
Home/Episodes/Modern Storage Box Truck

December 27, 2023

Modern Storage Box Truck

Episode Summary

Modern Storage® breaks down one of Modern Storage®'s most practical perks: free box truck access for new tenants during their first 30 days. This episode covers how the program works, why it removes one of the biggest friction points in the moving process, and how Modern Storage® facilities across Arkansas make it easier than ever to get your belongings where they need to go.

Key Takeaways

1

New Modern Storage® tenants can use a box truck at no cost during their first 30 days of rental.

2

The free truck program is designed to simplify the move-in process and reduce the hassle of transporting items to a storage unit.

3

Modern Storage® locations across Arkansas, including Little Rock, North Little Rock, Springdale, and Bentonville, offer this benefit to new customers.

Episode Notes

Modern Storage® takes viewers inside one of the brand’s most talked-about viral marketing moments with a humorous parody inspired by luxury car ASMR videos. This episode breaks down how a simple storage box truck became the centerpiece of a social media campaign that generated more than 1.6 million TikTok views while showcasing practical self storage amenities in a memorable way. The video opens inside a luxury vehicle showroom where a matte pink Mercedes-Benz G-Wagon is presented with dramatic lighting and exaggerated ASMR-style audio. A woman taps the hood of the vehicle and whispers “Mercedes” into a microphone. The scene cuts to a Modern Storage® employee standing beside a branded white box truck at a storage facility. Wearing a red company shirt and cap, he mirrors the same movements while whispering “Modern Storage® box truck,” creating a funny contrast between luxury vehicles and practical moving equipment. As the video continues, the luxury vehicle features are compared with the box truck’s functional details. The grille, doors, window controls, steering wheel, rearview mirror, and cargo area all get their moment. The humor is simple, deadpan, and effective. The box truck becomes the star of the video because it represents a real customer benefit. For people planning a move, access to a moving truck can reduce stress, save money, and make it easier to transport furniture, appliances, boxes, and oversized items. The campaign also shows how self storage businesses can use short-form video, parody trends, and personality to reach customers online. With more than 1.6 million views on TikTok, this video proves that even a practical storage amenity can become viral content when the idea is sharp enough. Modern Storage® continues using creative digital marketing to connect with customers across Arkansas while offering storage solutions, moving support, and customer-focused amenities designed around convenience and accessibility. Podcast: Modern Storage® Unpacked Spotify: https://open.spotify.com/show/1eXmTMKzNBUng1ayinZudS

Frequently Asked Questions

Common questions about the topics covered in this episode.

Does Modern Storage® let you use a box truck when you rent a storage unit?

Yes, Modern Storage® offers box truck access as a perk for storage unit renters. Customers can use the truck to transport furniture, appliances, boxes, and other large or oversized items, which removes the need to rent a separate moving vehicle or hire movers. It is one of the amenities that sets the brand apart from traditional storage facilities.

How did a self storage company get 1.6 million views on TikTok?

Modern Storage® created a box truck parody video that used humor and a format native to TikTok's audience rather than a straightforward advertisement. The content connected a relatable moving-day pain point to a real facility amenity, which gave it genuine shareability. The episode unpacks how the timing, tone, and creative framing all contributed to the video's organic reach.

Can I use a storage facility's box truck to move my business inventory or equipment?

In many cases, yes. Box truck access at self storage facilities like Modern Storage® is designed for moving furniture, boxes, appliances, and oversized items, which can include business inventory, retail stock, or equipment. Business owners storing assets on-site can use the truck to move goods in and out without coordinating a separate freight or delivery service.

What self storage amenities are worth featuring in social media marketing?

Amenities that directly reduce a customer's moving stress or cost tend to perform well as social content because they solve a real, relatable problem. Box truck access is one strong example because it eliminates the hassle and expense of renting a moving vehicle elsewhere. This episode shows how Modern Storage® turned that single amenity into a viral TikTok video by framing it with humor and platform-native creative choices.

Is offering a free box truck worth the cost for a self storage facility?

For facility owners and operators evaluating the amenity, the box truck program can serve double duty as both a customer acquisition tool and a retention driver by reducing the friction of move-in. The viral success documented in this episode also demonstrates that the truck has marketing value well beyond its operational function, potentially reaching millions of prospective renters through organic social content. The return on that investment becomes harder to ignore when a single video generates 1.6 million views.

Enjoying the show?

Subscribe and never miss a new episode of Modern Storage® Unpacked™.

More Episodes

View all →
First Impressions: Can Make or Break Your Business | MODERN STORAGE® Unpacked™

Aug 12, 2026

First Impressions: Can Make or Break Your Business | MODERN STORAGE® Unpacked™

How much does a first impression really matter in business? More than you might think. In this episode of Modern Storage® Unpacked, Hannah and Kaylee break down how first impressions shape the customer experience—and why those first few seconds can influence whether someone chooses your business, comes back, leaves a positive review, or recommends you to someone else. And your first impression doesn't necessarily happen when someone walks through the door. It can start with a Google search, online review, website visit, social media post, or phone call. Once a customer arrives, everything from curb appeal and cleanliness to communication and a simple acknowledgment from your team can reinforce—or completely change—their perception of your business. Hannah and Kaylee also discuss how Modern Storage® approaches customer service across its Arkansas self-storage locations, why consistency matters as a company grows, and how the small details can turn a simple transaction into a memorable customer experience. In this episode: • Why customers form opinions about businesses within seconds • How Google reviews, websites, social media, and phone calls create first impressions • The importance of curb appeal and a clean, welcoming facility • Why communication and acknowledging customers matters • Small customer-service details that build trust • Creating a consistent customer experience across multiple locations • How company culture impacts customer service • Why the last impression matters just as much as the first • How great experiences lead to repeat customers, reviews, referrals, and word-of-mouth marketing Whether you work in self storage, property management, retail, hospitality, customer service, marketing, or small business, the principles are the same: people remember how your business made them feel. 📍 Modern Storage® proudly serves communities across Arkansas with clean, convenient self-storage solutions and a customer-first approach. 🎙️ Subscribe to Modern Storage® Unpacked for conversations about self storage, business, marketing, customer experience, operations, and the stories behind the industry. What makes a great first impression on YOU? Let us know in the comments. #ModernStorage #ModernStorageUnpacked #CustomerExperience #CustomerService #FirstImpressions #SelfStorage #ArkansasBusiness #BusinessPodcast #SmallBusiness #BusinessTips

Read Episode
Turns out... we weren't sad—we just needed a little bit of Modern Storage®. 😅

Aug 8, 2026

Turns out... we weren't sad—we just needed a little bit of Modern Storage®. 😅

Modern Storage® breaks down the amenities and conveniences that make moving and storing less stressful, from free moving truck access to climate-controlled units and secure facilities. This episode highlights how the right storage partner can simplify a move and reduce the anxiety that often comes with transitions. It serves as a quick but practical look at what renters and movers should expect from a full-service self storage experience.

Read Episode
How to Build a Storage Brand Before You Ever Open a Second Location | MODERN STORAGE® Unpacked™
Customer Questions

Aug 5, 2026

How to Build a Storage Brand Before You Ever Open a Second Location | MODERN STORAGE® Unpacked™

Modern Storage® Unpacked™ tackles one of the most overlooked aspects of growing a self storage business: building a brand before you need one. This episode breaks down what it actually takes to develop a storage brand that holds up when the time comes to expand beyond a single location. If you are planning to grow your footprint, the brand decisions you make today will determine how far that growth can take you.

Read Episode