The Human Side of Self Storage — Life Transitions & Customer Service | MODERN STORAGE® Unpacked™

Oct 8, 2026

Moving is hard enough. Add summer heat, and suddenly every box feels like a personal attack. 🥵📦 Hannah and Kaylee find common ground on summer moving in this clip from Episode 86 of MODERN STORAGE® Unpacked™: Self Storage Hot Takes. Sometimes, you know exactly where the conversation is going before the sentence is finished. Would you rather move in summer heat or winter cold? Tell us in the comments! Watch the full episode for more storage and moving hot takes. www.modernstorage.com #Shorts #ModernStorageUnpacked #ModernStorage #MovingDay #SummerMoving #SelfStorage

Oct 7, 2026

“Match their price or I’m leaving.” “I want to speak to your manager.” If you’ve worked in customer service, you’ve probably heard both—and had to choose your next words carefully. In Episode 85 of MODERN STORAGE® Unpacked™, Hannah and Kaylee tackle the question: Is the customer always right? Through real-world customer service scenarios and a little humor, they discuss how to listen, explain your position, and work toward a solution when a customer insists on getting their way. From self storage price comparisons to demands for a manager, the conversation explores how employees can stay professional while setting boundaries. In this episode: • Responding to “Your competitor is cheaper” • Asking questions to understand what a customer actually values • Explaining the value behind your pricing • Handling demands to speak with a manager • Why giving in to rude behavior can create future problems • Supporting customers while respecting employees Whether you work in self storage, retail, hospitality, or another customer-facing role, this episode offers a relatable look at conversations that rarely follow the training manual. What’s a customer service situation you wish you’d been better prepared for? Tell us in the comments. Subscribe for more storage industry conversations, facility tours, and practical insights from MODERN STORAGE® Unpacked™, hosted by Hannah and Kaylee. Explore Modern Storage®: https://www.modernstorage.com #ModernStorageUnpacked #ModernStorage #CustomerService #SelfStorage #CustomerExperience

Oct 4, 2026

Those clothes with the tags still on? They’re waiting for their moment. 😂 Hannah and Kaylee debate the one-year decluttering rule in this clip from Episode 86 of MODERN STORAGE® Unpacked™: Self Storage Hot Takes. From unworn clothes to swimsuits saved “just in case,” deciding what to keep gets personal fast. Do you follow the one-year rule, or are you team “someone might need it”? Tell us in the comments! Watch the full episode for more storage hot takes and friendly disagreements. www.modernstorage.com #Shorts #ModernStorageUnpacked #ModernStorage #Decluttering #SelfStorage #HotTakes